abby g Opa

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Verified Reviewer
| map-marker Phoenix, Arizona

A Communication gap

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There was a communication gap in solving my login problem with Jacquie Lawson (JL). It took quite awhile to resolve.

(I corresponded back and forth for sveral months. I finally gave up trying and stopped using the site. Then, 2 days ago, I received a renewal charge. I was not happy!

I found this site and filed the complaint.

After hearing back from JL, by email, I tried to send a card and they had finally resolved my issue. I love their cards and have been using the site for many years.

Truth be told had they phoned me, rather than email, this could have been solved months ago.

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Resolved
AJ B Gjs

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Verified Reviewer

Resolved: Missing Advent calendars

On 11/16, I ordered three advent calendars. The one I ordered for myself was delivered. The other two have not been sent.

One to Cora Hayes: mustangluv.yankee@***.com

And one to Sharon Williams: sberry650b@***.net

Please rectify this omission as soon as possible.

Thank you,

A.J.

a.j.direct@***.com

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Preferred solution: Deliver product or service ordered

Johanna V Sqz

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Verified Reviewer
| map-marker Surprise, Arizona

No feedback!

No phone number to talk directly to them.

Need a live person.

Do you have the customer phone service for them?

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kim w Zir

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Verified Reviewer

Cancel your recent renewal on my card

I never opt for auto-renewal. You just caused my electric bill to bounce. I want to cancel the subscription and receive a full one hundred percent refund back to my card.

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Preferred solution: Full refund

User's recommendation: Don't get involved

Shirley R Qwe

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Verified Reviewer
| map-marker Washington, District Of Columbia

I had a problem with access to the Advent calendar, was my question was answered. IT WAS NOT!! THERE WAS NO ANSWERCannot access Advebnt calendar daily without new installaion

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I CANNOT ACCESS YOUR ADVENT CALENDAR WITHOUT REINSTALLING IT EACH DAY.. HOW DO I ACCESS IT DAILY WITHOUT REINSTALLING THE CALENDAR.??

MY EMAIL IS :SROSENFELD@***.COM

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Resolved
Lois P Vww

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Verified Reviewer

Resolved: Membership

Updated by user Nov 22, 2024

Company fixed the issue and I have been provided with apology. Answered question on obtaining gift card for someone.

Original review Nov 07, 2024

I would like to give my sister a membership to Jackie Lawson e-cards. She lives in Collingwood, Ontario, Canada.

Can I pay with my American credit card which is accepted worldwide? I hope this can be possible as she enjoys getting your cards and I would like to surprise her with a subscription.

Thank you in advance. I look forward to hearing from you.

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Tiggy G

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Verified Reviewer
| map-marker Croydon, Croydon

I’ve tried on several occasions to find a phone number for the J Lawson company UK with out success

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what happened to me is relevant I was ordering an anniversary card but this was sent before I was ready . Result it has been sent on the wrong day I know it has not been read but I can not stop it.

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User's recommendation: Provide a phone number and customer UK Care desk . I understand this would be expensive but J Lawson cards have a lot of money

Marilyn P Plm

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Verified Reviewer

Question about Christmas Letter Cards

I have been a paying member for many, many years. In the past, I could choose a Christmas Card and copy/paste in my Christmas letter with no character limit.

Now, only 1500 characters are allowed and I'm sure you cannot find a Christmas letter on earth with only 1500 characters. This is the same number of characters allowed on other cards. It is so disappointing that I can no longer do this.

Will you change this in the future? Marilyn Paugh

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Preferred solution: A Christmas Letter card that actually allows you to enter a letter, exceeding 1500 characters!

Pauline J Ilo

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Verified Reviewer
| map-marker Lovettsville, Virginia

Useless answer

I stopped using JL when the computer system changed, not user friendly. Was able to get to day 3 of my gifted Advent calendar and am not in the system anymore.

Now Chudley just keeps running when I type in my email etc. It would be nice if you could refund my friend Karen Leroy kel4718@***.com I have asked her to not buy me this again as it is an exercise of complete frustration.

I am giving up and do not want to read any more FAQs. Thank you Pauline

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Anonymous
map-marker Sidcup, Bexley

Death of a meamber

I am letting you know of the death of Mr Barry Blower 30 Beverston road Tipton DY40DF e-mail ? Sorry

Please advise thank you

Mr John Duffield

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User's recommendation: If this is the way Jacquie Lawson treats people at such a sad time they should be ashamed heartbroken partner

Resolved
Karisha Ctm
map-marker Hamilton, Waikato

Resolved: Non arrival of advent calandars

Updated by user Jan 04, 2025

Company fixed the issue and I have been provided with apology. Never received any feedback

Original review Dec 05, 2024

I thought I purchased 4 Paris Advent calandars but I can find no record of this transaction and the recipient s have not acknowledged receiving the items.Can you please let me know if these were indeed purchased

Regards

Sandra Pilgrim

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Anonymous
map-marker Uckfield, East Sussex

I paid my subscription last year, and this year and I can’t get on your site

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Paid the subscription last year and again this year, my bank agreed the payments and when I try to send cards after I log on I choose a card to send and it goes to join again, so please can you sort this out for me or refund all my money. I have sent cards through you for years, been extremely pleased with the service and cards, I sent a message the other day and was completely ignored. Jacqui McCarthy

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User's recommendation: Not at the moment

Resolved
Mona Mpc
map-marker Carcassonne, Aude

Resolved: Dissapointed

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Updated by user Nov 07, 2024

Company fixed the issue and I have been provided with apology. I was angry about their software update as it seemed not user friendly.

I sorted it now. Thanks

Original review Oct 31, 2024

I have just tried to send a birthday card and your recent updates make it virtually IMPOSSIBLE!

Why change something that was working OK?

Please cancel my subscription immediately!

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User's recommendation: Go somewhere else they're total rubbish

Olga K Nqm

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Verified Reviewer

Had a change of email address, after nearly 25 years of membership. New email is olinkb@***.com ,old one was olina.b@***.net. Can u pls change it for me so I can do my Xmas cards, i

Change of email request - old: Olina.b@***.net. New: olinakb@***.com.

Please put the new email on my account. Thanks, Olga Kleinova.

New Contact email - olinakb@***.com. I've been your customer for about 25 years.

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Cons:
  • No access to help

Preferred solution: To register my new email address on My account. Olga Kleinova, new email= olinakb@gmail.com

User's recommendation: Brilliant cards, reliable company

Adilene Kdc

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Verified Reviewer
| map-marker Oldham, Oldham

I have been charged twice for £24 in November & December. How can I get a refund please

I was charged £24 in November, maybe it was an automatic renewal, Im not sure. But I then had a reminder to pay & £24 was taken out in December.

I would appreciate it if I could have a refund of £24.Many thanks. Olga Palmer

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User's recommendation: Great company, but not always able to send. Apart from that, great especially due to rising costs of cards & postage.