Jacquie Lawson
Reviews and Complaints
Reviews Chart
8.2K
CLAIMED LOSSES
522
TOTAL REVIEWS
6.6K
PAGE VIEWS
4
ISSUES RESOLVED
Automatic Log On
Despite checking the box to automatically log me on SEVERAL times, I repeatedly have to look up my password to view cards. Can you fix this? Is there anything else I need to do? Please advise. Thanks.
ID
Preferred solution
Let the company propose a solution
Can’t change my email
I have been a member for years. I recently moved and have a new email. I contacted you several times and you told me to sign in with the old email. It is no longer in service so what am I to do? My new email is: ktighe@***.org Gratefully, Kathleen Tighe P.S. my old email was kandkay@***.net
User's recommendation: Don’t move.
ID
Location
Nerinx, Kentucky
Unused account
Signed up Sept. 20th $30.00 paid to account JLC1865****-MC Nitza Weiss (NW4newway@***.com) Please send clear instructions to Nitza's Email
ID
Loss
$30
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have paid,
I paid $20.00 on November 22nd. You say that i have not. Please check your records and correct your error. I have not been able to send even one card! Marcia Thomas
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
I have tried to change my password by using the I forgot my password, with no response. Please help. We changed our password a number of years ago and have not used this service for a number of years. We now received a bill for another two years. Help, help,help!
ID
Pros
- Beautiful cards etc
Cons
- No phonw numbers
- Nobody to talk to
Loss
$30
Preferred solution
Cancel my account and refund current bill.
Received broken item. Who do I contact to correct my order and get credit ?
Order No. 145**** (01/02/2021)-- Ordered Vivi Face Planter &; Iris Face Planter..Received two Iris Face Planters and one was broken. Should i return the broken planter and where is my Vivi planter? Please get back to me. Thank you.
ID
Service
Jacquie Lawson Customer Care
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 cards sent last weekend were not received.
2 cards sent last weekend were not received even though I received an email from Jaquie Lawson with a notification that they had been sent. I also had a problem with Christmas cards not being sent. I have been a "Member" for many years now and before this I have had no complaints at all.
ID
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWish to cancel my subscription at this time.
As per usual, my account has been renewed for another year. But due to ill health I am hardly using my computer. So I am asking, please, to cancel my subscription at this time. You already have charged my credit card for another year. At this time I would appeal to you to credit my account of this charge. Thank you, and know I speak highly of your company. Sincerely, Marilynn Baxa
User's recommendation: If anyone asks me, I would recommend they try your cards.
ID
Preferred solution
Full refund
Cards not received
Please respond this is my second request. I sent cards to people who never received them. I double checked email addresses and had each person check spam/junk mail Nothing was in any of their files. Im very disappointed and am considering canceling my membership with you and going back to traditional paper cards. Please respond and offer solutions or cancel my membership. Thank you.
ID
Pros
- Creative and cute
Cons
- No customer service
Preferred solution
Let the company propose a solution
No product received
I will not fill out information My email is santarosasunset04@***.com $61.98 is the charge....reimburse me! Or Ill be calling my CC company Still getting charged!!!! $20.00 recently!!!! I will be calling the BBB..terrible customer service!
User's recommendation: Don’t sign up!
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to cancel my membership
want to cancel my membership, why is this so difficult. If I do not get a response I will call the credit card company and tell them to cancel Barbara Sparks rbsparks@***.net
ID
Pros
- Cancel my membership
Preferred solution
Full refund
Problem with Jacquie Lawson charging for something we didn't use.
Jacquie Lawson acted very quickly and resolved the problem. Thank you so much for helping to sort it.
ID
Location
Doncaster, England
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: RECENT ORDER MADE
Update by user Mar 01, 2021
Company fixed the issue and I have been provided with full refund. Thank you and love your cards.
Original review posted by user Mar 01, 2021
I ordered an e-card to sent to a friend for her birthday and a gift card but found out she cannot received e-mails like this is there any way to cancel it. It was for March 9th for Debi Haas. I am Helen Preussner at hpreussner@***.com. Thank you. Resolved
ID
Pros
- Excellent service at good price
Preferred solution
Full refund
New Customer Problems. Want to cancel and get my money refunded.
I haven't been able to send a card since the first one, when I signed up and paid for membership. Every time I have tried, I can't get past my PASSWORD. Have changed it according to their instructions and still can't move forward. The RED FLAG WRITING, says that they don't recognize it. I only have a small Tablet to work with. No Smart or iPhone or IPad or Computer. Does THAT make a difference? I REALLY have lost interest in using this product. It was an Impulse Purchase and has been nothing but a BIG PAIN to try to get it to work. I even forgot that I have it ! HOW DO I GET A REFUND ON TO MY CREDIT CARD ? THEY DON'T EVEN HAVE A CUSTOMER SERVICE NUMBER TO CONTACT !THINK TWICE BEFORE SIGNING UP
ID
Loss
$40
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeduction from my credit card
This is my "third attempt " trying to get an answer from you. Here we go" On 29.12.2020 you charged my credit card account $28.60 without my permission I would you like to have this money returned to my account asap.. You have my number. Even though I paid a full years prescription in 2020 you would not accept my e-mails for any orders because you had changed your system .Something I was able to do in the past. For this reason I should expect my prescription payment for 2020 and 2021 credited to my account asap. Kin regards
User's recommendation: They used to be ok but not anymore.
ID
Pros
- Wonderful cards and selection
- Definitely dependable with very unique cards
- Love the art work and music
Cons
- Raise of membership fee without notice
- Impossible to cancel
- No customer service
Loss
$29
Preferred solution
Full refund
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