
Jacquie Lawson
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |A Communication gap
There was a communication gap in solving my login problem with Jacquie Lawson (JL). It took quite awhile to resolve.
(I corresponded back and forth for sveral months. I finally gave up trying and stopped using the site. Then, 2 days ago, I received a renewal charge. I was not happy!
I found this site and filed the complaint.
After hearing back from JL, by email, I tried to send a card and they had finally resolved my issue. I love their cards and have been using the site for many years.
Truth be told had they phoned me, rather than email, this could have been solved months ago.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Missing Advent calendars
On 11/16, I ordered three advent calendars. The one I ordered for myself was delivered. The other two have not been sent.
One to Cora Hayes: mustangluv.yankee@***.com
And one to Sharon Williams: sberry650b@***.net
Please rectify this omission as soon as possible.
Thank you,
A.J.
a.j.direct@***.com
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No feedback!
No phone number to talk directly to them.
Need a live person.
Do you have the customer phone service for them?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel your recent renewal on my card
I never opt for auto-renewal. You just caused my electric bill to bounce. I want to cancel the subscription and receive a full one hundred percent refund back to my card.
Preferred solution: Full refund
User's recommendation: Don't get involved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I had a problem with access to the Advent calendar, was my question was answered. IT WAS NOT!! THERE WAS NO ANSWERCannot access Advebnt calendar daily without new installaion
I CANNOT ACCESS YOUR ADVENT CALENDAR WITHOUT REINSTALLING IT EACH DAY.. HOW DO I ACCESS IT DAILY WITHOUT REINSTALLING THE CALENDAR.??
MY EMAIL IS :SROSENFELD@***.COM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Membership
Company fixed the issue and I have been provided with apology. Answered question on obtaining gift card for someone.
I would like to give my sister a membership to Jackie Lawson e-cards. She lives in Collingwood, Ontario, Canada.
Can I pay with my American credit card which is accepted worldwide? I hope this can be possible as she enjoys getting your cards and I would like to surprise her with a subscription.
Thank you in advance. I look forward to hearing from you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I’ve tried on several occasions to find a phone number for the J Lawson company UK with out success
what happened to me is relevant I was ordering an anniversary card but this was sent before I was ready . Result it has been sent on the wrong day I know it has not been read but I can not stop it.
User's recommendation: Provide a phone number and customer UK Care desk . I understand this would be expensive but J Lawson cards have a lot of money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about Christmas Letter Cards
I have been a paying member for many, many years. In the past, I could choose a Christmas Card and copy/paste in my Christmas letter with no character limit.
Now, only 1500 characters are allowed and I'm sure you cannot find a Christmas letter on earth with only 1500 characters. This is the same number of characters allowed on other cards. It is so disappointing that I can no longer do this.
Will you change this in the future? Marilyn Paugh
Preferred solution: A Christmas Letter card that actually allows you to enter a letter, exceeding 1500 characters!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Useless answer
I stopped using JL when the computer system changed, not user friendly. Was able to get to day 3 of my gifted Advent calendar and am not in the system anymore.
Now Chudley just keeps running when I type in my email etc. It would be nice if you could refund my friend Karen Leroy kel4718@***.com I have asked her to not buy me this again as it is an exercise of complete frustration.
I am giving up and do not want to read any more FAQs. Thank you Pauline
Death of a meamber
I am letting you know of the death of Mr Barry Blower 30 Beverston road Tipton DY40DF e-mail ? Sorry
Please advise thank you
Mr John Duffield
User's recommendation: If this is the way Jacquie Lawson treats people at such a sad time they should be ashamed heartbroken partner
Resolved: Non arrival of advent calandars
Company fixed the issue and I have been provided with apology. Never received any feedback
I thought I purchased 4 Paris Advent calandars but I can find no record of this transaction and the recipient s have not acknowledged receiving the items.Can you please let me know if these were indeed purchased
Regards
Sandra Pilgrim
I paid my subscription last year, and this year and I can’t get on your site
Paid the subscription last year and again this year, my bank agreed the payments and when I try to send cards after I log on I choose a card to send and it goes to join again, so please can you sort this out for me or refund all my money. I have sent cards through you for years, been extremely pleased with the service and cards, I sent a message the other day and was completely ignored. Jacqui McCarthy
User's recommendation: Not at the moment
Resolved: Dissapointed
Company fixed the issue and I have been provided with apology. I was angry about their software update as it seemed not user friendly.
I sorted it now. Thanks
I have just tried to send a birthday card and your recent updates make it virtually IMPOSSIBLE!
Why change something that was working OK?
Please cancel my subscription immediately!
User's recommendation: Go somewhere else they're total rubbish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad a change of email address, after nearly 25 years of membership. New email is olinkb@***.com ,old one was olina.b@***.net. Can u pls change it for me so I can do my Xmas cards, i
Change of email request - old: Olina.b@***.net. New: olinakb@***.com.
Please put the new email on my account. Thanks, Olga Kleinova.
New Contact email - olinakb@***.com. I've been your customer for about 25 years.
- No access to help
Preferred solution: To register my new email address on My account. Olga Kleinova, new email= olinakb@gmail.com
User's recommendation: Brilliant cards, reliable company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I have been charged twice for £24 in November & December. How can I get a refund please
I was charged £24 in November, maybe it was an automatic renewal, Im not sure. But I then had a reminder to pay & £24 was taken out in December.
I would appreciate it if I could have a refund of £24.Many thanks. Olga Palmer
User's recommendation: Great company, but not always able to send. Apart from that, great especially due to rising costs of cards & postage.
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