Jacquie Lawson
Jacquie Lawson Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jacquie Lawson has 2.7 star rating based on 438 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Nice cards, Beautiful cards, Definitely dependable with very unique cards.
Cons: Can not contact, Customer service, Automatic billing.51% of users think that Jacquie Lawson should improve its Customer Service.
42% of users say that they might use Jacquie Lawson in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jacquie Lawson has 2.7 star rating based on 438 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Nice cards, Beautiful cards, Definitely dependable with very unique cards.
Cons: Can not contact, Customer service, Automatic billing.51% of users think that Jacquie Lawson should improve its Customer Service.
42% of users say that they might use Jacquie Lawson in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "The interface, both seamless and intuitive, allows one to traverse the delightful array of creations with the ease of an aristocrat selecting from a fine collection of artworks. What truly distinguishes Jacquie Lawson’s offerings is the tender personalization, which imbues each card with an aura of intimate thoughtfulness, elevating the simple gesture of sending well-wishes to an act of sublime art. The options for customization, too, are vast, allowing for a unique expression of sentiment that mirrors the sender’s deepest affections.", "Be prepared for rude customer service", "Don’t sign up for her cards. She ignores it when you want to cancel her services", "Very positive way to keep in touch!", "Be careful how you deal with this online company".
Most users ask Jacquie Lawson for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Privacy and Data Security. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Jacquie Lawson CUSTOMER SERVICE +1( 8O5)-41O 5OO2
Having recently indulged in the exquisite offerings of Jacquie Lawson, I must declare that the experience was nothing short of a revelatory affair. Each digital card, crafted with such impeccable artistry, evokes a sense of refined elegance that is seldom found in todays world of fleeting digital correspondence.
The animation, a harmonious blend of sophistication and charm, resonates with a timeless beauty, transporting one to an era where grace and detail were paramount. The interface, both seamless and intuitive, allows one to traverse the delightful array of creations with the ease of an aristocrat selecting from a fine collection of artworks. What truly distinguishes Jacquie Lawsons offerings is the tender personalization, which imbues each card with an aura of intimate thoughtfulness, elevating the simple gesture of sending well-wishes to an act of sublime art. The options for customization, too, are vast, allowing for a unique expression of sentiment that mirrors the senders deepest affections.
As I dispatched my first card, I was struck by the elegance of the experienceboth in its execution and the reception it garnered. In a world saturated with the mundane, Jacquie Lawson stands as a beacon of digital sophistication, offering a delightful reminder of the beauty that still exists in personal connection.
Undoubtedly, this service is not merely a tool, but a reflection of the elevated standards one seeks in every facet of life. It is a true privilege to engage with such a platform, which transforms the art of correspondence into a noble endeavor.
User's recommendation: The interface, both seamless and intuitive, allows one to traverse the delightful array of creations with the ease of an aristocrat selecting from a fine collection of artworks. What truly distinguishes Jacquie Lawson’s offerings is the tender personalization, which imbues each card with an aura of intimate thoughtfulness, elevating the simple gesture of sending well-wishes to an act of sublime art. The options for customization, too, are vast, allowing for a unique expression of sentiment that mirrors the sender’s deepest affections.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
Cannot access despite paying and zero/rude customer service
DoSuddenly, I cannot access the website as access from Asia is suddenly banned (Singapore). I could always use the website previously.
I've paid for this service and the only response from customer service is 'Not available in your region'. My request for refund is ignored.
User's recommendation: Be prepared for rude customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service Does Not Follow Through
I asked customer service about a glitch they had with the 2024 Paris Advent Calendar. The item received on December 22 was the same as the one received on December 23.
On December 23, when you clicked on the gift box by the tree, it just disappeared. The gift item for the 22nd was the same as the one for the 23rd--the dog cutouts. I asked them if they were going to correct the problem--their response was an automated one, asking for my PC brand and other hardware details, all nothing to do with my inquiry. I replied to their automated response and never got an answer.
I am very surprised this glitch was not caught by their tech team. Overall, however, I enjoy the Advent calendars and Jacquie Lawson cards.
They bring joy to many. They need to work on customer service, however, and truly read the notes people send regarding tech issues.
- Exceptional cards great calendars
- Tech response customer service
Preferred solution: Acknowledgment of my inquiry regarding the Paris Advent Calendar.
User's recommendation: Don't let my problem affect your decision to purchase a subscription. Despite the tech issue, it is an excellent product.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irvine, California
Bad customer service
After using Jacquie Lawson cards for a long time, I got tired of the same old cards every year and the few new cards they put out were boring. When I canceled my subscription, I found that it was impossible to delete my credit card in my account.
I reached out multiple times to remove my credit card, but unfortunately, I did not receive any response. There was NO phone number to contact them so I had to call my bank to cancel my credit card.
The lack of communication made me feel frustrated with the overall bad customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Corkster501@***.net
I HAD A $30 CHARGE ON MY CREDIT CARD THIS MONTH DID NOT AUTHORIZE IT AND I WANT MY CHARGE RESCINDED AND MONEY RESTORED TO MY ACCOUNT BACK
User's recommendation: Don’t sign up for her cards. She ignores it when you want to cancel her services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Martock, Somerset
Loss of details
Hallo,
My name is Carmen Edgar, and I am one of your customers. I hope to be one still. Unfortunately, my Outlook account was deleted by mistake, so I have lost all my details to contact you. My former email was cliftoncats@***.com. Probably, my subscription is also expired; if I remember correctly, it was for 2 to 3 years.
I hope very much for your help to recover all the birthday dates.
A big thank you.
Carmen Edgar
Clifton Cottage
Tyndrum (Scotland)
FK20 8SA
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Seattle, Washington
Can not cancel
After multiple emails, no response. No customer service available. Send letter to cancel service to England...are you kidding.
Not a company to do business with!
User's recommendation: Stay away from them.date:
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor a poor sighted 82 year old thé Verification process is dreadful…I’ve been a faithful customer for years…how to Skip’it?
See above. On the point of cancelling my subscription.
I've wasted two hours cancelling fire hydrants, motorbikes, buses, and other American items. You put your regulars into the middle of a nightmare.
- Previous ease of access
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Jacquie Lawson Ecards is terrible in customer management.
Sent 3 emails to help@***.jacquielawson.com. First email on Dec 27, 2024.
No reply /no resolution. Issue - Double billing. I plan to
cancel my subscription.
How can a company has such POOR customer service. Also will post in Yelps.
User's recommendation: Do not subscribe to this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I AM FED UP
Company fixed the issue and I have been provided with apology. Good advice.
I have sent messaged to JL with this problem and there hasn't been anything done about it. I have gone from disappointed to furious.
Those folk who have received are really looking forward to opening them, as they do each year, but this is not any consolation for those that have not arrived.
- Quality and variety of products both cards and advent calendars
- There is always a problem with the advent calendars
Ditto. I experienced the following problems: -Took my renewal payment, then denied access as email I registered and JL were posting to, was stated as no record of that email.
Same email I have been using for about a decade. -when managed to log on, accepted advent calendar payment. Then no emails available for automatic list. -after manually inserting names and emails, when deliver button posted, it dumped them all, repeatedly.
Finally had to do one by one. -when posted advent calendar to myself, at usual email, access denied and statement JL has no record of mty email address. -when I look at the list historical cards and advent calendars sent, less than a handful show, id almost All do Not. It's too much of my valuable time taken because they can't get their act together, There must be an alternative that is more organised.
I guess they are artists and Not business folk. I am surprised they do not have competent IT.
Horwich, Bolton
Unfortunately I cancelled my subscription only 3 weeks into my subscription but didn’t qualify for a partial refund! It’s not the money but the principal that offends me.
Jacqueline Lawson took £36 subscription on 14/12/2024. I decided to cancel my subscription only 07/01/2025.
There was no refund on offer which surprised me. On further emails to them their tone was dismissive.
I found that surprising. Its not the money really but you he principle of the issue.
User's recommendation: Be careful how you deal with this online company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to cancel membership
I just paid for a membership on January 26, 2025, but I want to cancel and have my credit card reimbursed. I just spent 10 minutes looking at get well cards for a male and think the cards are just not appropriate for my use.
I want to cancel and enroll in Blue Mountain, which has cards more to my liking and need, Please let me know how to do this.
I have sent one card since I paid for the membership. I paid for 1 year, but could you just charge me for one month and cancel the membership.
Shirley Williams
- Lovely interactive photos
- Website not easily navigated
Preferred solution: Full refund
User's recommendation: Very complicated/cumbersome to deal with this company, recommend Blue Mountain instead.
Philadelphia, Pennsylvania
Personal Thank You!!!
Jacquelin Lawson ecards enable me to keep in touch with people I know and love. The messages and artwork are always very inspiring and on point. Love the selections!!
User's recommendation: Very positive way to keep in touch!!!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheir internal functions are a mess
I experienced the following problems:
-JL processed my renewal payment, then subsequently denied access stating email I registered and JL were posting to, stating No record of that email. Same email I have been using for about a decade.
-when I eventually (TIME and delay) managed to log on, JL accepted advent calendars (multiple) payment.
Then, automatic list of recipeints Not available.
-after manually inserting names and emails tosend the advent calendars to, when deliver button posted, it dumped them all, repeatedly. Finally had to do one by one.
-when posted advent calendar to myself, at usual email, logging on to access the calendar was access denied, and statement JL has no record of mty email address.
-when I look at the list historical cards and advent calendars sent, less than a handful show; that is, almost All do Not show any record of being sent, delivered, acknowledged.
It's too much of my valuable time taken because they can't get their act together, And so much of the promise simply not delivered any more. Apologies re being overwhelmed at Christmas won't cut it; they have been around for some time.
Perhaps there is an alternative that is more organised. I'd like to stay with them; however, my time, and energy, is too valuable for this.
Then they do that clever money saving thing where they have no contact details for customer service; only FAQ's, which, after spending more valuable time and energy, do not provide a solution.
I guess they are artists and Not business folk. I am surprised they do not have competent IT.
Their cards are outstanding.
Hopefully, the good folk who care enough to write something will receive a solution.
Merry Christmas Jacqui Lawson Staff.
Regards,
Long term now tentative Customer
- Cards offered are well presented
- Customer service absent
- Records a mess
- Processing a mess
Preferred solution: The multiple problems fixed.
User's recommendation: Watch for resolution of problems before investing any money or time in this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: It is now 1 December and, after contacting Jaccquie Lawson many, many times about the problem, I still have friends who have no received the Advent Calendars I sent to them and paid for. I
Company fixed the issue and I have been provided with apology. I was sent extra instructions, which are always a bit of a minefield.
I am angry about the situation now. It is 1 December, and I still have friends who have not received the Advent Calendars I purchased, and I am not getting any satisfactory replies to my complaints or not even a reply on occasion. Jacquie needs to sort out the numpties in the IT Department.
- Cards arrive on time
- Excellent product and huge variety
- Delivery of video products unreliable
Preferred solution: Deliver product or service ordered
User's recommendation: Cards sent arrive on time but the video type products are unreliable with regard to delivery.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Royston, Hertfordshire
Taking cash out without permission 55167****
I have found that the Customer service appalling. I was a Customer for a number of years , and to be ignored is ignorance and insulting on a long time Customer.
, I do not wish to carry on with my membership,I am not able anymore,
Please remit my £36 GBP as soon as you receive this cancellation.
User's recommendation: Not at this moment
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