Jacquie Lawson
Jacquie Lawson Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jacquie Lawson has a 2.8 star rating from 334 customer reviews; consumers are mostly neutral with 54% unfavorable and 27% positive responses.
Positive Feedback
Reviewers praise the beautiful, unique cards and variety of products and value the company’s privacy and data security.
Negative Feedback / Risk Areas
- Frequent Jacquie Lawson customer complaints about poor customer service and unreachable support.
- Billing and subscription problems including unwanted auto renewal and difficulties getting refunds.
- Access, login, delivery, and refund issues leaving many unable to send or receive cards.
Key Takeaways for Future Customers
- Check current Jacquie Lawson reviews and understand the membership, renewal, and refund policies before subscribing.
- If billing or access matters, be prepared for limited live support and possible delays resolving subscription or refund requests.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jacquie Lawson has a 2.8 star rating from 334 customer reviews; consumers are mostly neutral with 54% unfavorable and 27% positive responses.
Positive Feedback
Reviewers praise the beautiful, unique cards and variety of products and value the company’s privacy and data security.
Negative Feedback / Risk Areas
- Frequent Jacquie Lawson customer complaints about poor customer service and unreachable support.
- Billing and subscription problems including unwanted auto renewal and difficulties getting refunds.
- Access, login, delivery, and refund issues leaving many unable to send or receive cards.
Key Takeaways for Future Customers
- Check current Jacquie Lawson reviews and understand the membership, renewal, and refund policies before subscribing.
- If billing or access matters, be prepared for limited live support and possible delays resolving subscription or refund requests.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Do what you said you would do
Twice now when I ordered more than a card from Jacquie Lawson the item was not delivered. No evidence of it was found that it had been sent.
Very disappointing since these were gifts. I send cards all the time; some people never get them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cary, North Carolina
Resolved: Paid for subscription for two years 2026 and 2027. Every time I go to the site it says I need to subscribe. I’ve sent 5 messages since December 26 with NO response.
Company fixed the issue and I have been provided with product or service ordered. Corrected their error and renewed my membership. I wrote ten emails before someone corrected their error.
See above. They do not respond to emails.
Very disappointing. On December 26, 2025, I paid for a two-year subscription. When signing in, I get a message that I need to subscribe.
The payment charge has gone through my bank. I am frustrated and disappointed in the service, especially since I've been a subscriber for several years.
User's recommendation: Be careful when prepaying and not getting results
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manhattan, Kansas
Company is a scam
Charged my credit card $6; they say auto renewal. When I log on, it says my account has expired.
No option to stop auto renewal. Can't call; no phone number.
Left email, Facebook, and Instagram post but no replies.
Don't have anything to do with this company.
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Villa De Leyva, Departamento De Boyaca
Paid subscription, but no service.
I am up-to-date in my payments to Jacquie Lawson. The evidence is that I constantly get birthday reminders, but when I try to send a card, every single time I get the message: ACCESS DENIED.
It looks like the webpage is dead, since you cannot even visit it. What is going on?
- Cards are beautiful
- Webpage has only worked for a few days this year
Preferred solution: Price reduction
User's recommendation: Do not pay until you are sure you have the service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bethlehem, Pennsylvania
Advent Calendar Suggestions for 2026
Hello,
I wanted to take this opportunity to thank you for the wonderful interactive Advent Calendars you design and make available through your website. I am truly a fan and am already looking forward to the 2026 Advent Calendar.
With the 2026 Advent Calendar, I would like to offer a few suggestions. I would like to see you bring back the sketchbook of the animals that were found on the calendar as in previous years. I actually draw what is in those sketches with color swatches and love it!
It would be fun instead of dressing up snow people to dress up elves. I love those pesky little guys!
Having different card games or maybe even a mahjong game would be great.
Thank you for your consideration.
Bonnie Baron
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gloucester, Massachusetts
Their policy of no direct contact with a customer's request for help.
Please help me retrieve it or create a new password. I've tried to find the answer in your system.
Impossible.
I want to close any contact with Jacquie Lawson, not being able to navigate their operation. When I needed help, it was not forthcoming. I will take the blame for this 95-year-old lack of ability in navigating.
So please close the account which I virtually did not use. If there are any charges, please let me know.
User's recommendation: enjoy their services and trust there are no snags.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gloucester, Massachusetts
Impossible to contact with a real perosn for hlep
I will not use Jacquie KLawson again and also will not seek any alternative service, Thank you in expediting the conclusion of my membership. If I own anything please ley me knpw, EJB
Nothing happened. Try to get help for a 95-year-old seeking help.
Impossible.
Willing to forego your good product. You have shielded yourself from any personal contact.
- Zero real customer contact seeking help for 95 year old or anyone
Preferred solution: Full refund
User's recommendation: Product excellent. But no ability for help. Thus dont subscribe.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gloucester, Massachusetts
Unable for any contact or help.
Unable to contact for help from any of their reps. That is their policy.
As a 95-year-old, it is best that I cancel my account. I have tried but am now showered with communications from them that I once sought, so I simply want to close the account and not waste their or my time further.
- Must be good for most subscribers
- Extremely difficult to navigate
Preferred solution: Full refund
User's recommendation: stay subscribed if that fits your wish.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI like the company, but I am old and doin't want automatic renewal. It has been trying to do so. I newal.
I want to keep my subscription, BUT, I want to cancel my automatic renewal! Please help. I have had to go through hoops to get my reasonable request done.
User's recommendation: Maybe, if my request is resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Vancouver, British Columbia
Very Disappointed
I had paid for my Jacquie Lawson Membership for another two years ending January 2028. However when I tried to send an important greeting card, it asked me for a renewal again, after I had paid the renewal fees for two more years. Please revert to me ASAP
Delphine Monsurate
Tel : 1 60* *** **** (WhatsApp)
Email: delphinem@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get in touch to cancel
I signed up for a month but it just renewed for a year. Tried to cancel subscription where it said cancel subscription and it canceled for NEXT YEAR 2027!!!
CANCEL & REFUND NOW!!! Horrible service User UNFRIENDLY for problem solving.
Will NEVER use again. dawnrussell09@***.com
Eastleigh, Hampshire
Cannot believe the negative reviews I have been reading
I have been a delighted customer of Jacquie Lawson from the outset! I love the cards, and I love the Advent Calendars.
Of course there are cards that do not appeal, how could there not be, but there is a large membership to cater for and we dont all like the same things. The people I send cards to - and there are lots - love them too and look forward to receiving them.
I have been particularly happy with this years Advent Calendar - an absolute triumph - and although I actually doubt it could be bettered, I look forward to the next one already!
My thanks go to the entire team - and I whish you all a Happy, Successful and Busy (on our behalf!) year!
User's recommendation: Send Jacquie Lawson cards - you won’t be disappointed - I rarely have been!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plantation, Florida
Non existent customer service
Unable to resolve the issue of resetting the password; what the website states doesn't work. There is nothing that states there is an automatic subscription renewal. I believe a federal FTC complaint is warranted.
- Poor website assistance
- No customer service number
Preferred solution: I paid for the year subscription to this greeting card web service, recently 12/14/25. A resolution, since unable to use the service, a refund
User's recommendation: Stay away from this company
I've been trying to contact anyone on jacqie - lawson cards to cancel payments. Been trying for weeks still not there. Shambles.
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Verified Reviewer |
Newmarket, Suffolk
Payment taken from my bank account
Have had a payment taken from my bank account for £11.97 This is not what I need (Mountain,Membership) Transaction 21886**** is it possible to cancel this transaction and get a refund for the £11.97 Many Thanks. Best Regards Alec
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Loveland, Ohio
No result from HELP
My account 49554****
I continue in my quest to get the Advent Calendar I purchased in November. A new twist occurred today to confuse me even more. We received our credit card bill and we were charged for two calendars, and I checked with my daughter and she has received her Advent Calendar. I don't have mine; you seem to have no record of my email or payment, but hers is taken care of. I haven't gotten any update since Dec 3 and don't tell me, yet again, that I sign in to the free demonstration, because I did pay for this.
Below I will resend the two transactions, again, one for membership in July and the other for the purchase of two Advent Calendars. I don't know what else I can do, but you have a very dissatisfied customer.
Theresa McPhillips. 4DB8495E2DF44206
Dear Theresa McPhillips,
Thank you for your payment of $19.20. The details of your order are as follows.
Total
Download
Christmas Village Advent Calendar x2
$17.98 USD
Subtotal:
$17.98 USD
Tax:
$1.22 USD
Grand Total:
$19.20 USD
If you have any queries regarding your payment, please consult our FAQ pages. You may need to quote your transaction reference number, which is: 21791****
30 July 2025
Dear Theresa McPhillips,
Thank you for your payment as follows.
Transaction number:
55437****
1 Year
$30.00 USD
Subtotal:
$30.00 USD
Tax:
$2.03 USD
Grand Total:
$32.03 USD
You will need the transaction number for any queries regarding your payment. If you have any queries, please consult our FAQ page.
- I like their products
- Have not solved this problem and i have written almost every day
Preferred solution: I want a useful calendar before Advent is over,Dec24 . It would be nice if they gave me next years calendar for free.
User's recommendation: I have had no update on my Calendar since Dec 3…what suggestion would you give
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
DID NOT DELIVER E-CARD OR TARGET GIFT CARD and HAS BECOME UNREACHABLE
No card or gift card was sent to Dee Walquist on Jan 22, 2026. Please refund my $50.00.
I got a code 292864 but could not get back to the website.
Major rip-off. Betty Miller
- Cute cards
- No way to reach them - did not deliver gift cards twice
Preferred solution: Full refund
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I keep getting a BLOCKET message when trying to access cards. I've disabled all FIREWALL features to no avail. The web acknowledges that my account is paid in full.