Jacquie Lawson
Reviews Chart
8.2K
CLAIMED LOSSES
540
TOTAL REVIEWS
6.8K
PAGE VIEWS
4
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user Dec 23, 2020
Discovered on their FB site that the calendar won't work on computers with less than Win 10 64bit....so it was never going to be OK. But this also puts the onus on anyone buying for friends that they have to know what kind of computer or phone (there's an app...
ID
Pros
- Greetng cards are nice
Cons
- 2020 advent calendar is a disaster compared to previous years
Preferred solution
Deliver product or service ordered
Double billing
Earlier this year this company double billed me for my renewal. Though many effort thru Pissed Consumer and contact with this company, I have not been refunded nor has the company responded. Not a good company to deal with.
User's recommendation: Keep away.
ID
Location
Chicago, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou have the wrong person
i'm getting ecards from someone i don't know AND you have my email address but you address correspondence to another person i don't know. HELP
ID
Preferred solution
MY CORRECT NAME ON MY ACCOUNT AND STOP SENDING CARDS FROM PEOPLE I DON'T KNOW!
Question about finding cards by using a search box
I sent a birthday card to someone yesterday and want to send it to someone else today. I cannot find it when I scroll through the card list. Is there a way to search for a card in a search box? The card is called Sundae Stroll and I found the name in my order history
ID
Pros
- Excellent product
Preferred solution
to be able to search for a specific card using a search box
My name is Carmen McIntyre, 78couleurs@***.com
My account is cancel, and membership is cancel did you receive my note, today saturday May 8th.2021, since one month. My e mail is 78courleur@***.com I wrote to you one month ago. Carmen McIntyre.
ID
Preferred solution
Cancel my account, I did send you message one month ago. Please stop sending the add of Jackie Lawson. Thankyou.
I am trying to get help as a friend has renewed my membership but has put part e/mail address incorect
Please will you look into my membership it ran 3 may. But it was renewed as a gift. But unfortunately my friend entered the wrong e/mail But you have taken payment in error. My address is f.bennett955@***.com My friend put f.bennett 595@***.com which wrong uir should have been the above address.i have
User's recommendation: I have been a member over many years.
ID
Preferred solution
Apology
I have a question about a membership gift I was sending as a Mother’s Day gift I need confirmation that they received it and is very frustrating that there is no phone contact for you I am 78 years ol
My phone number is 248-514-**** I need clarity that my Mother's Day gift which is a membership gift from your company I need to know that I submitted it correctly I know you charge my card correctly
ID
Location
Detroit, Michigan
Undelivered card
It was delivered in the end after I had alerted them, albeit too late for the celebratin so happy with the outcome.
ID
Location
Stroud, England
Can’t log in
I have just renewed my membership but unable to send cards not accepting my pass word which has not changed and I really want to send the card I have chosen
User's recommendation: Make it easier to contact.
ID
Location
Manchester, England
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I am a member and have been for several years. Is it time for renewing my membership? If you have emailed me as o this it prob got taken off with cards I have emailed. If this is what haappened I a
I think if you sent me an email telling me it was time to renew, it may have been put in trash along with other notifications of cards that were sent. I need to send a card today so please renew my membership but I don't want to change my password. Please let me know about sending a card today. I am so sorry ths happened. Nancy LeMieux
ID
Location
Franklin, North Carolina
Automatic withdraw!
Automatic withdraw, I want this cancel! I no longer need your service. Thank you, Walter w. severance E-MAIL wseverance1@***.com
ID
Service
Jacquie Lawson Membership
Preferred solution
Stop the automatic withdraw! Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew APP doesn't work. I have sent various complaints and suggestions but nothing changes. Despite the time I have taken to help them better their app project, they won't advise when things are fixed.
This means they put the going back and checking onus onto this humble helpful customer's shoulders. Is this the 21 Century? Or, was I dreaming? I guess next step is getting my new three-year subscription back.
User's recommendation: Don't trust the Jacquie Lawson app. It just doesn't work. And, the help center ( the only way to talk to them)just doesn't help.
ID
Preferred solution
Deliver product or service ordered
Billing a bit sticky but if you clean your history and try again it works
Trying to renew. There were some problems. But cleared my computer history and re-entered the information and in a few minutes it worked. Cards were sent out and on time and accurate. PEOPLE PROOF READ YOUR OWN CARDS, it is not JL's fault if YOU cannot spell.
User's recommendation: Be patient and the site works fine.
ID
Double billing for my two year renewal fee!
You double booked me for my membership renewal fee and charged my As a Visa card $30.00 on /29 and again on 3/30 reference no. 4145 and 1462. Please refund this second charge at once! I am so disappointed because I have been a loyal member for ten years! Please email me and let me know you have taken care of this
ID
Pros
- Always has been a great company
- No complaints just want problem solved
- Entertaining messages
Loss
$30
Preferred solution
Full refund
You had the wrong name on the April 14th birthday card I sent: it was supposed to be Rhonda, not Rohn
You had the wrong name on the April 14th birthday card I sent; it was supposed to read Rhonda, not Rohnda....please correct this and send....I'm sooo disappointed that she didn't get this.
ID
Payment membership
I tried to make mine payment for the period 2020/2021. It does not work! Please send me the bank account number of Jacquie Lawson so that I can do mine due payment . Best regards Hubert Kleijn Plantsoen 120 6701AT Wageningen Netherlands hspkleijn@***.nl
ID
Location
Wageningen, Provincie Gelderland
Preferred solution
I don't paymentwant money I do like to do mine due membership
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I've had these for years and love them, but cannot get this one to open correctly. I've been a loyal JL customer for years also, but the lack of pertinent FAQ and no reply to customer service have me losing all my Christmas spirit.