Maureen B Zpb

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Verified Reviewer
| map-marker Cassville, New Jersey

Trouble setting password

I will not give credit card info to talk to someone. Please cancel and give me full refund or Im calling my credit card compsny

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User's recommendation: This site is too hard to access and they charge money to talk to a troubleshooting. Unacceptable

Dave T Zdi

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Verified Buyer
|

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Verified Reviewer

Customer Service Does Not Follow Through

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Contains 1 confidential file for company representatives

I asked customer service about a glitch they had with the 2024 Paris Advent Calendar. The item received on December 22 was the same as the one received on December 23.

On December 23, when you clicked on the gift box by the tree, it just disappeared. The gift item for the 22nd was the same as the one for the 23rd--the dog cutouts. I asked them if they were going to correct the problem--their response was an automated one, asking for my PC brand and other hardware details, all nothing to do with my inquiry. I replied to their automated response and never got an answer.

I am very surprised this glitch was not caught by their tech team. Overall, however, I enjoy the Advent calendars and Jacquie Lawson cards.

They bring joy to many. They need to work on customer service, however, and truly read the notes people send regarding tech issues.

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Pros:
  • Exceptional cards great calendars
Cons:
  • Tech response customer service

Preferred solution: Acknowledgment of my inquiry regarding the Paris Advent Calendar.

User's recommendation: Don't let my problem affect your decision to purchase a subscription. Despite the tech issue, it is an excellent product.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Seattle, Washington

Can not cancel

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Contains 1 confidential file for company representatives

After multiple emails, no response. No customer service available. Send letter to cancel service to England...are you kidding.

Not a company to do business with!

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User's recommendation: Stay away from them.date:

Lizzet Aro

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Verified Reviewer

For a poor sighted 82 year old thé Verification process is dreadful…I’ve been a faithful customer for years…how to Skip’it?

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See above. On the point of cancelling my subscription.

I've wasted two hours cancelling fire hydrants, motorbikes, buses, and other American items. You put your regulars into the middle of a nightmare.

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Pros:
  • Previous ease of access

Preferred solution: Apology

Virginia H Whg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Jacquie Lawson Ecards is terrible in customer management.

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Sent 3 emails to help@***.jacquielawson.com. First email on Dec 27, 2024.

No reply /no resolution. Issue - Double billing. I plan to

cancel my subscription.

How can a company has such POOR customer service. Also will post in Yelps.

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User's recommendation: Do not subscribe to this company.

Resolved
SUSAN B Lxl

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Verified Reviewer

Resolved: I AM FED UP

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Updated by user Dec 08, 2024

Company fixed the issue and I have been provided with apology. Good advice.

Original review Nov 30, 2024
I have spent the last 2 weeks answering messages from friends who have not receive their Advent Calendars. The HELP pages on the site are useless if you haven't actually received the calendar.

I have sent messaged to JL with this problem and there hasn't been anything done about it. I have gone from disappointed to furious.
Those folk who have received are really looking forward to opening them, as they do each year, but this is not any consolation for those that have not arrived.
View full review
Pros:
  • Quality and variety of products both cards and advent calendars
Cons:
  • There is always a problem with the advent calendars
1 comment
Kevin P Qwk

Ditto. I experienced the following problems: -Took my renewal payment, then denied access as email I registered and JL were posting to, was stated as no record of that email.

Same email I have been using for about a decade. -when managed to log on, accepted advent calendar payment. Then no emails available for automatic list. -after manually inserting names and emails, when deliver button posted, it dumped them all, repeatedly.

Finally had to do one by one. -when posted advent calendar to myself, at usual email, access denied and statement JL has no record of mty email address. -when I look at the list historical cards and advent calendars sent, less than a handful show, id almost All do Not. It's too much of my valuable time taken because they can't get their act together, There must be an alternative that is more organised.

I guess they are artists and Not business folk. I am surprised they do not have competent IT.

Shirley W Ksy

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Verified Reviewer

Need to cancel membership

I just paid for a membership on January 26, 2025, but I want to cancel and have my credit card reimbursed. I just spent 10 minutes looking at get well cards for a male and think the cards are just not appropriate for my use.

I want to cancel and enroll in Blue Mountain, which has cards more to my liking and need, Please let me know how to do this.

I have sent one card since I paid for the membership. I paid for 1 year, but could you just charge me for one month and cancel the membership.

Shirley Williams

View full review
Pros:
  • Lovely interactive photos
Cons:
  • Website not easily navigated

Preferred solution: Full refund

User's recommendation: Very complicated/cumbersome to deal with this company, recommend Blue Mountain instead.

Kevin P Qwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Their internal functions are a mess

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I experienced the following problems:

-JL processed my renewal payment, then subsequently denied access stating email I registered and JL were posting to, stating No record of that email. Same email I have been using for about a decade.

-when I eventually (TIME and delay) managed to log on, JL accepted advent calendars (multiple) payment.

Then, automatic list of recipeints Not available.

-after manually inserting names and emails tosend the advent calendars to, when deliver button posted, it dumped them all, repeatedly. Finally had to do one by one.

-when posted advent calendar to myself, at usual email, logging on to access the calendar was access denied, and statement JL has no record of mty email address.

-when I look at the list historical cards and advent calendars sent, less than a handful show; that is, almost All do Not show any record of being sent, delivered, acknowledged.

It's too much of my valuable time taken because they can't get their act together, And so much of the promise simply not delivered any more. Apologies re being overwhelmed at Christmas won't cut it; they have been around for some time.

Perhaps there is an alternative that is more organised. I'd like to stay with them; however, my time, and energy, is too valuable for this.

Then they do that clever money saving thing where they have no contact details for customer service; only FAQ's, which, after spending more valuable time and energy, do not provide a solution.

I guess they are artists and Not business folk. I am surprised they do not have competent IT.

Their cards are outstanding.

Hopefully, the good folk who care enough to write something will receive a solution.

Merry Christmas Jacqui Lawson Staff.

Regards,

Long term now tentative Customer

View full review
Loss:
$100
Pros:
  • Cards offered are well presented
Cons:
  • Processing a mess
  • Records a mess
  • Customer service absent

Preferred solution: The multiple problems fixed.

User's recommendation: Watch for resolution of problems before investing any money or time in this company.

Resolved
SUSAN B Lxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: It is now 1 December and, after contacting Jaccquie Lawson many, many times about the problem, I still have friends who have no received the Advent Calendars I sent to them and paid for. I

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Updated by user Dec 16, 2024

Company fixed the issue and I have been provided with apology. I was sent extra instructions, which are always a bit of a minefield.

Original review Dec 01, 2024

I am angry about the situation now. It is 1 December, and I still have friends who have not received the Advent Calendars I purchased, and I am not getting any satisfactory replies to my complaints or not even a reply on occasion. Jacquie needs to sort out the numpties in the IT Department.

View full review
Pros:
  • Cards arrive on time
  • Excellent product and huge variety
Cons:
  • Delivery of video products unreliable

Preferred solution: Deliver product or service ordered

User's recommendation: Cards sent arrive on time but the video type products are unreliable with regard to delivery.

Leslie V Uyi

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Verified Reviewer
| map-marker Royston, Hertfordshire

Taking cash out without permission 55167****

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Updated by user Jan 25, 2025

I have found that the Customer service appalling. I was a Customer for a number of years , and to be ignored is ignorance and insulting on a long time Customer.

Original review Jan 21, 2025

, I do not wish to carry on with my membership,I am not able anymore,

Please remit my £36 GBP as soon as you receive this cancellation.

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User's recommendation: Not at this moment

Joyce C Nog

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Verified Reviewer

Cancel subscription

I am unable to log on because I have been a long-time user. There is no record of my email, but you are still able to send an advent calendar. This makes no sense.

My name is Joyce Collins.

139 Debbie Ct, Waukesha, WI 53189

262-227-****

jac1977@***.rr.com

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Loss:
$32

Preferred solution: Full refund

Steven H Alc

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Verified Reviewer
| map-marker Palm Desert, California

Recipients are not receiving their cards!

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Only two recipients received their cards. I have since re-sent the four remaining cards that were not delivered and only 1 recipient received theirs.

Now I have three remaining cards to send that were not delivered when I re-sent them. I presume I will encounter more problems because I see a pattern. The system is not working. I have never had any problems in the past, but this has become a nuisance.

I followed the instructions for re-sending, unfortunately I have to keep re-sending what I have already re-sent.

The original send date was Dec 31, 2024, then I re-sent again on Jan 1, 2025.I am very displeased with the service. Steven Haas shw.browneyes@***.com

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Anonymous
map-marker Laguna Niguel, California

I have had this card service for years always paid on time sent many many cards out and I also turned many people on your card service. You’re making way too many errors not sending cards out or sendi

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Ive been a paid customer for many years you have been given all my personal information and I already checked online. You have every single bit of it.

I have requested that my account be canceled.. I find it very strange. Have I ever known there was not a phone number where you could contact a live human being. I wouldve never signed up with you.

Theres way too many companies that do the same thing that you used to do for me and will no longer do just cancel my service. Ive also blocked you sending any further emails to me. I am done. I cant tell you how embarrassing it is for a friend of mine to get the card two or three times thats just absolutely the most ridiculous thing Ive ever heard of in this day of Technology get rid of my information.

I will no longer order one more card from you ever again I dont care what youve taken for me moneywise its not important. The money is not important. Professionalism is important.

Keep whatever it is. I dont care.sjvanaria@***.com..Laguna Hills Ca 92653

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User's recommendation: Add a phone number so we can talk to a live human being. I’ve had the same secure login for all these years. It’s certainly not something. The average person would ever come up with because I made it up. There’s no such existing word in the dictionary and you tell me to come and put a new password in because there’s a security Risk. What kind of security risk do you have for getting a card good Lord in fact, I just canceled my credit card number that you have so it’s over. I will not give you my new credit card number when it comes tomorrow FedEx or the next day because it’s a holiday. It’s over for me. I can’t deal with an unprofessional company. Been around for As you.

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Anonymous
map-marker Baltimore, Maryland

Overcharged and can't get a refund

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At my 1st Jacquie Lawson renewal I was offered a "bundle" price for Jacquie Lawson plus a Blue Mountain subscription. I selected the bundle option and was charged the bundle price PLUS the standard Jacquie Lawson renewal price. Now I can't get a refund or even acknowledgement that I was overcharged.

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User's recommendation: Do not accept bundle offers to add other ecard apps

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Paso Robles, California

I can't contact Jackie Lawson to refund my money

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Contains 1 confidential file for company representatives

I've sent Jackie Lawson 2 emails and one came back as rejected that was to the help email. I want a refund and contacted them when they said they were charging my account.

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User's recommendation: Please refund my money

Anonymous
map-marker Phoenix, Arizona

I was charged for renewal of my prescription.When I now try to send message appears that the page is no longer available.

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I have been charged for renewal, but when I try to send a card, it says the page is no longer available. I can log in and all the email addresses of people I send cards to are still there.But that is the message when I hit, send.

There is no way to contact any customer service.

There are only set questions that do not apply. Although I and my recipients enjoyed the ecards, none can be sent after the renewal.

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User's recommendation: Any company which provides no useful customer service should not be in business. I would not engage with this company

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