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Verified Reviewer

1.3
Update by user Dec 23, 2020

Discovered on their FB site that the calendar won't work on computers with less than Win 10 64bit....so it was never going to be OK. But this also puts the onus on anyone buying for friends that they have to know what kind of computer or phone (there's an app...

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1 comment
#1958396

I've had these for years and love them, but cannot get this one to open correctly. I've been a loyal JL customer for years also, but the lack of pertinent FAQ and no reply to customer service have me losing all my Christmas spirit.

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1 0
ID
#2298780 Review #2298780 is a subjective opinion of poster.
Pros
  • Greetng cards are nice
Cons
  • 2020 advent calendar is a disaster compared to previous years
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Cannot terminate service.

2.4
I have attempted to cancel this service. Cannot contact customer service. Just Answer is not helpful. They provided incorrect contact information.

User's recommendation: Don't us Jacquie Lawson!

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ID
#2509439 Review #2509439 is a subjective opinion of poster.
Service
Jacquie Lawson Membership
Pros
  • Nice cards
Cons
  • Cannot contact customer service to end membership
Loss
$30
Preferred solution
Full refund

Cancelled

I sent an e-mail in late February or early March; now it is April and I've received a bill from you. I've called my credit card company and am disputing the charge. Why hasn't this been cancelled?

User's recommendation: good luck.

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ID
#2500427 Review #2500427 is a subjective opinion of poster.
Pros
  • Very appealing cards
Preferred solution
I would like the charge removed from my credit card.

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Verified Reviewer

Cancel my membership

1.0
Good Morning. I received your email for renewing my subscription and promptly sent you two emails asking to cancel my membership. I just saw the $30.00 renewal on my credit card statement. Please help me resolve this problem. Hopefully you can find my membership via my email as I do not know my passcode anymore. Thank you. Julie White credit card ending in 7751

User's recommendation: Still have not heard anything from this company which means I will call our credit card company to dispute this charge. I am surprised to hear NOTHING back.

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ID
#2496688 Review #2496688 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina

Lost gift card

1.0
My friend sent a birthday greeting and a $50 gift card for my birthday. Code numbers did not print out so I could not use the gift card at the store. The company has no phone number. I emailed but didnt hear back.

User's recommendation: Don’t send gift cards.

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ID
#2494945 Review #2494945 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I cannot understand why anyone would not adore those cards.

4.0
I fully support these beautiful cards; the artists and topics are delightful. My recipients are always so pleased to receive them.

User's recommendation: Money well spent to join in this "club" of fans !

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ID
#2492352 Review #2492352 is a subjective opinion of poster.
Location
Victoria, British Columbia

Bought the cards that you send 12/27/20

I can not send any cards because it will not take my pass word! I purchase the cards 12/27/20. I have not used it!
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ID
#2491583 Review #2491583 is a subjective opinion of poster.
Location
Newark, Ohio

Taken money from my account

When checking my bank statement I notice there have been two payments of £15 taken by card. I have no idea what this is for please advise asap thankyou

User's recommendation: dont want to say.

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ID
#2491022 Review #2491022 is a subjective opinion of poster.
Cons
  • Taking money without authorisation
Loss
$30
Preferred solution
Full refund

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Verified Reviewer

Cannot sign in -- signed n earlier this ei date and reeived confirmatioin . uueed confirmatien. will not accted my 'sign-in' at tis timeon

Can't sign in --- PLEASE help! Satisfied cusomer since November 2014.Customer # 15467**** Judy and Don Connors --- judon@***.ca (250)729-**** alrady sent card &;;; receeuved confirmation this date
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ID
#2488885 Review #2488885 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer

I sent 6 Easter cards to be mailed on April 2 and none were sent

5.0
More on the above Obviously I did something wrong , although I know the drill and have been a member for a few years
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ID
#2488490 Review #2488490 is a subjective opinion of poster.
Product
Jacquie Lawson Account
Preferred solution
Let the company propose a solution

Unable to view any cards due to video error

I have a problem at present I am extremely frustrated - I choose a card to send and a screen comes up saying: 'Sorry video playback error please reload page and try again' which I have repeatedly done and then a further screen comes up saying: ' The media playback was aborted due to a corruption or because the media used features your browser didn't support' PLEASE RECTIFY PROBLEM ASAP I have been trying for 2 days to send cards to several friend without success. Very disappointed!
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ID
#2487446 Review #2487446 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have not been able to send cards.

I have not been able to send a card since I joined. I do not know my password now. I dont know what I have done wrong. Please Help! Carol Watercutter
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ID
#2486163 Review #2486163 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have not been able to send a card since I joined.

I dont know what I have done wrong. Now I dont even remember my password. I didnt know how to get a hold of you. Carol Watercutter
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ID
#2486151 Review #2486151 is a subjective opinion of poster.
Location
Newark, Ohio

Email

I still can not get onto my account even though you gave my a new password it is my email it dose not recongize
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ID
#2486142 Review #2486142 is a subjective opinion of poster.
Location
Tullahoma, Tennessee

Email

I still can not get into my account to ordered cards the account dose not let me get let me use my email address
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ID
#2486117 Review #2486117 is a subjective opinion of poster.
Location
Tullahoma, Tennessee

Log in

I cannot log in to use your card services. I was given a new password but still cannot get in. i think it my email address.
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ID
#2485014 Review #2485014 is a subjective opinion of poster.
Location
Tullahoma, Tennessee

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