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Marilyn M Oiu

Why is't there a place fo sign up again because of my credit card change?????

Top question

It was time for me to renew and of course you could not use my old card, since i has been changed due to a compromise of someone using my card number in a bogus sale.... Why don't you have a place to tell us to go to when this happens....

otherwise I will just forget about it.

it is too much aggravation. Marilyn

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1 comment
Irene Moore
Shopping Expert

According to the Jacquie Lawson Help page, if you need to update your payment information, you should log into your Account and go to the My Details page.
For further assistance please contact Jacquie Lawson Customer Service at help@jacquielawson.com or submit your request on the company website.

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Karen F Xus

I have forgot my password, how can I get into my account?

Neglected to write down.

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1 comment
Zivah Fin

Same problem! But You have let me change my password after asking to reset it. And I still get that I can not login because my password and my account email are still in question. Should I phone your company if that is possible? Craig Donovan

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Dave c Ckf

How do I change the font in the message please

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1 comment
Ann McDonald
Shopping Expert

Unfortunately there isn't any information on how to change the font of the message. Try contacting Jacquie Lawson customer service for assistance via their online support form.

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Evelyn C Utg

how can I cancel my membership.

Nothing happen, my family has asked to discontinue sending musical cards. I have been very pleased with your card, for many years.

Therefore, my sincere thanks to you and your staff. Evelyn

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1 comment
Irene Moore
Shopping Expert

According to the Jacquie Lawson faq section, to terminate your membership on the expiry date shown please follow these steps:
  • log on at jacquielawson.com;
  • go to My Details;
  • make sure that Automatic Renewal is set to 'No';
  • your membership should then expire on the date shown.

If you need to cancel your membership immediately, please contact the Jacquie Lawson customer care team via the support form at jacquielawson.com.

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Eileen B Rtf

How do I access the game purchased for me as a gift.

I have the desktop Widget but cannot open the content - I have a code but do not know where to enter it. (UJYDZ-XRRK-BDJR)

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1 comment
Ann McDonald
Shopping Expert

Unfortunately, there is no information on where you should insert your code. If you have problems with accessing a game, contact Jacquie Lawson customer service

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shelley o Cuv

Why are personal messages no longer embedded when sending a card?

Your personal messages used to be embedded in cards sent as well as choice of color, style and font size didn't they? The text box is tacky and font size barely large enough to read!

Ridiculous that a customer must wait 48 hours for response. You should have a customer service phone number for goodness sake!

I'd also recommend more new cards and variety. Reply ASAP

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1 comment
Irene Moore
Shopping Expert

Unfortunately, Jacquie Lawson does not provide any information about why personal messages are no longer embedded when sending a card on the company website. Please contact the Jacquie Lawson customer care team for assistance.
You may share your experience with Jacquie Lawson customers as well as the company's top management by posting your comments via the company social networks.
You may also send your comments to the Jacquie Lawson corporate office by mail. The address is as follows:
Jacquie Lawson Cards Microcourt Limited, trading as jacquielawson.com PO Box 221 SHEFFIELD, S98 1NW United Kingdom

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Helen P Rwu

How can a check a charge?

I was charged for 2 year membership and my subscription doesn't lapse until 2021.

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1 comment
Irene Moore
Shopping Expert

According to Jacquie Lawson Help page, you may be charged twice for:
  • your jacquielawson.com membership or renewal;
  • gift memberships you may have purchased for other people;
  • Curio Collection, English Garden or Advent Calendars.

If the extra charge is not explained above, you should contact Jacquie Lawson Helpline by choosing “No - I'd like to submit my question to your helpline” on the company website (in the bottom of the faq page) and provide them with full details regarding your issue.

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Tailynn Hme

I rejoined Jacquie Lawson last week and I sent not 1 but 2 cards to my boyfriend - NEITHER OF WHICH ...

I rejoined Jacquie Lawson last week and I sent not 1 but 2 cards to my boyfriend - NEITHER OF WHICH WENT THROUGH? WHY?!!! I am seriously disappointed!

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Deeana Rsx

Why can I no longer delete some cards from my card history

Why can I no longer delete some cards from my card history. The delete box is no longer shown by the side of the cards in card history VT

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micah f Ryb

Do you get the jacquie Lawson London advent calendar as a email

Do you get the jacquie Lawson London advent calendar as a email? Can I have it please and thank you so much

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Gary G Iwv

My wife has an account with Jacquie Lawson

My wife has an account with Jacquie Lawson. She works in my law office and sends our clients Christmas Cards via email.

Our clients love them. The account is under my wife's email address.

Can I add my email to the account without having to join separately? If so, how do I do this?

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Chrysta Jae
Verified Reviewer

How do I send cards to everyone on my contact list at one time

How do I send cards to everyone on my contact list at one time. Formerly there was a place (All Contacts) to send to all my friends and relatives at once.

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Ben K Rxh
Verified Reviewer

How can I cancel membership

How can I cancel membership? I am moving into nursing home. I enjoy sending the beautiful eCards, and my friends rave about them.

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Suzanne W Bnm
Verified Reviewer

How do I get the laptop version installed?

Does the 2022 Sussex advent calendar come in a laptop version? I have looked all over your site and I purchased one but can't get it to download on my laptop.

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Theresa H Edv

Does Jackie Lawson have a monthly membership fee?

I have used Jackie Lawson in the past with a monthly membership fee. is that no longer available? it's only offering me a year.

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Ann Saruga D
Verified Reviewer

Why did all of the new Women's International cards I sent were not received by the recipients?

I sent about 8 of the new Women's International card design to my friends in the early hours on March &they did not receive them!!! Very disappointing !!! Why is there not an international phone number for this company?

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Sue H Siy
Verified Reviewer

How can I send a jack lawson ecard from my usual address book. ry addresses up

I choose card write message , but my my usual address book doesn't show. Last card I sent was 3rd January 2022.

This is very frustrating. Y renewal was November 2021

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Veronica R Zdg
Verified Reviewer

why cannot I access my Jackie Lawson

I am ubable to get into Jackie Lawson as you state my email or password are incorrect. I told you about my new email address of vrondavid@***.com some time ago and have paid for 2 more years, It has take me about 30 mins so far trying to sort this out please call me back asap

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Veronica R Zdg
Verified Reviewer

why cannot I access my Jackie Lawson

I am ubable to get into Jackie Lawson as hyou sytate my email or wassword are incorrect. I told you about my new email address of vrondavid@***.com somme time ago and have paid for 2 more years, It has takem me about 30 mins sofar trying to sort this out please call me back asap

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Suzanne W Kbl

Are there any invite cards? I want to.invite folks to a bday party? Thank you!

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