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Jacquie Lawson Questions and Answers

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Top Question
#60462

Why is't there a place fo sign up again because of my credit card change?????It was time for me to renew and of course you could not use my old card, since i has been changed due to a compromise of someone using my card number in a bogus sale.... Why don't you have a place to tell us to go to when this happens....

otherwise I will just forget about it.

it is too much aggravation. Marilyn

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Answer:
by #1970031

According to the Jacquie Lawson Help page, if you need to update your payment information, you should log into your Account and go to the My Details page.
For further assistance please contact Jacquie Lawson Customer Service at help@jacquielawson.com or submit your request on the company website.

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Question:
#58084

How do I change the font in the message please.

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Answer:
by #1958597

Unfortunately there isn't any information on how to change the font of the message. Try contacting Jacquie Lawson customer service for assistance via their online support form.

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Question:
#57083

how can I cancel my membership.Nothing happen, my family has asked to discontinue sending musical cards. I have been very pleased with your card, for many years.

Therefore, my sincere thanks to you and your staff. Evelyn

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Answer:
by #1951907

According to the Jacquie Lawson faq section, to terminate your membership on the expiry date shown please follow these steps:
  • log on at jacquielawson.com;
  • go to My Details;
  • make sure that Automatic Renewal is set to 'No';
  • your membership should then expire on the date shown.

If you need to cancel your membership immediately, please contact the Jacquie Lawson customer care team via the support form at jacquielawson.com.

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Question:
#34159

How do I access the game purchased for me as a gift.I have the desktop Widget but cannot open the content - I have a code but do not know where to enter it. (UJYDZ-XRRK-BDJR)

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Answer:
by #1847577

Unfortunately, there is no information on where you should insert your code. If you have problems with accessing a game, contact Jacquie Lawson customer service

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Question:
#29552

Why are personal messages no longer embedded when sending a card?Your personal messages used to be embedded in cards sent as well as choice of color, style and font size didn't they? The text box is tacky and font size barely large enough to read!

Ridiculous that a customer must wait 48 hours for response. You should have a customer service phone number for goodness sake!

I'd also recommend more new cards and variety. Reply ASAP

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Answer:
by #1840653

Unfortunately, Jacquie Lawson does not provide any information about why personal messages are no longer embedded when sending a card on the company website. Please contact the Jacquie Lawson customer care team for assistance.
You may share your experience with Jacquie Lawson customers as well as the company's top management by posting your comments via the company social networks.
You may also send your comments to the Jacquie Lawson corporate office by mail. The address is as follows:
Jacquie Lawson Cards Microcourt Limited, trading as jacquielawson.com PO Box 221 SHEFFIELD, S98 1NW United Kingdom

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Question:
#27075

How can a check a charge?I was charged for 2 year membership and my subscription doesn't lapse until 2021.

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Answer:
by #1820802

According to Jacquie Lawson Help page, you may be charged twice for:
  • your jacquielawson.com membership or renewal;
  • gift memberships you may have purchased for other people;
  • Curio Collection, English Garden or Advent Calendars.

If the extra charge is not explained above, you should contact Jacquie Lawson Helpline by choosing “No - I'd like to submit my question to your helpline” on the company website (in the bottom of the faq page) and provide them with full details regarding your issue.

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Question:
by Tailynn Hme #199619

I rejoined Jacquie Lawson last week and I sent not 1 but 2 cards to my boyfriend - NEITHER OF WHICH WENT THROUGH? WHY?!!! I am seriously disappointed!

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Question:
by Deeana Rsx #191564

Why can I no longer delete some cards from my card history. The delete box is no longer shown by the side of the cards in card history VT

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Question:
by micah f Ryb #190109

Do you get the jacquie Lawson London advent calendar as a email? Can I have it please and thank you so much

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Question:
by Gary G Iwv #187569

My wife has an account with Jacquie Lawson. She works in my law office and sends our clients Christmas Cards via email.

Our clients love them. The account is under my wife's email address.

Can I add my email to the account without having to join separately? If so, how do I do this?

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