Jacquie Lawson
Reviews and Complaints

I am a new customer. The computer-generated voice for ecards is terrible.

The voice is boring, has no inflections, is monotone, sentences run together, and words are cut off.

I am surprised that the quality is so poor. Your quality control has failed your company.

Please help me retrieve it or create a new password. I've tried to find the answer in your system; impossible.

Can you please have my proper email, which is collpalmer4@***.com? Today1 doesn't exist anymore. I love sending Jackie Lawson cards and e-cards.

Unable to renew expired Membership with a new Credit card.

2 old credit cards hacked and destroyed, Please Advise

I supposedly joined your membership, and have tried to get a card sent, but it refuses to take order. If this is the way you operate, I want my money back.

Now I don't know if I should send reg. card or get my fancy *** card sent.

.

This happened to my daughter this past summer and it has happened to me this month. We have both been charged annually, but we have been lockout of our accounts even though we reset passwords.

They never sent codes to reset.

this has happened time and time again. I am done!

I want to order the Advent calendar but can't seem to register. Please help.

I have shingles in my eye and don't think that is the reason I can't register to buy. Thank you.

Please help! I have the calendar activated and downloaded, but I can't open it because it doesn't recognize my password or email.

I can't seem to get around that. It took a few days to get a response back, but they were very apologetic about the delay and provided detailed instructions on how to resolve the issue, which worked.

I received an e card from someone I don't know and can't contact your company without a customer service phone number. You are customer service robot FAQs do not answer my question!

I want to know who this sender is before I click on a link to open the card! I should be able to find out who this person is before I open.

I am no longer a member. Dora Short sent me a gift to the Village twice.

After activating it, it asks me to buy. I have been unable to uninstall my membership. A few years ago, due to poor eyesight, I canceled my membership. Dora Short recently sent me The Village as a gift.

I activated and downloaded it, but it asks me to buy it. Please take my membership from your files.

I am unable to do so on my computer. Thank you, Betty Jane Berkshire, bettyberks@***.net.

Have been a JL subscriber for years and love their cards. Bought the 2025 Advent calendar, have bought in the past and love them.

This year, found it difficult to download. Once I did I was cut off on scene #4 with a banner which covered the page saying I need to pay before I could continue.

Checked my bank, I did pay. Can't contact Customer Service to have access to the Calendar restored.

As a long-term member, I cannot log on; this is no doubt due to me being forced to change all my details after being hacked. I have tried to fill in the information you require, but do not have the necessary details.

Can you please help?

My details are

shinymac@***.com

Hi,

I want to give a gift of the Advent calendar in a birthday card. How can i do that?

Thanks, Sharon

A couple of days ago I signed up for Jacquie Lawson ecards. I wanted ONE year only but was charged for two...Please reverse this charge of $45.00 and charge only $30 as I requested!

Thank you

Sue Schwarz