Jacquie Lawson
Reviews and Complaints
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Verified Reviewer
Cancel subscription
I am unable to log on because I have been a long-time user. There is no record of my email, but you are still able to send an advent calendar. This makes no sense.
My name is Joyce Collins.
139 Debbie Ct, Waukesha, WI 53189
262-227-****
jac1977@***.rr.com
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cassville, New Jersey
Trouble setting password
I will not give credit card info to talk to someone. Please cancel and give me full refund or Im calling my credit card compsny
User's recommendation: This site is too hard to access and they charge money to talk to a troubleshooting. Unacceptable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Desert, California
Recipients are not receiving their cards!
Only two recipients received their cards. I have since re-sent the four remaining cards that were not delivered and only 1 recipient received theirs.
Now I have three remaining cards to send that were not delivered when I re-sent them. I presume I will encounter more problems because I see a pattern. The system is not working. I have never had any problems in the past, but this has become a nuisance.
I followed the instructions for re-sending, unfortunately I have to keep re-sending what I have already re-sent.
The original send date was Dec 31, 2024, then I re-sent again on Jan 1, 2025.I am very displeased with the service. Steven Haas shw.browneyes@***.com
Laguna Niguel, California
I have had this card service for years always paid on time sent many many cards out and I also turned many people on your card service. You’re making way too many errors not sending cards out or sendi
Ive been a paid customer for many years you have been given all my personal information and I already checked online. You have every single bit of it.
I have requested that my account be canceled.. I find it very strange. Have I ever known there was not a phone number where you could contact a live human being. I wouldve never signed up with you.
Theres way too many companies that do the same thing that you used to do for me and will no longer do just cancel my service. Ive also blocked you sending any further emails to me. I am done. I cant tell you how embarrassing it is for a friend of mine to get the card two or three times thats just absolutely the most ridiculous thing Ive ever heard of in this day of Technology get rid of my information.
I will no longer order one more card from you ever again I dont care what youve taken for me moneywise its not important. The money is not important. Professionalism is important.
Keep whatever it is. I dont care.sjvanaria@***.com..Laguna Hills Ca 92653
User's recommendation: Add a phone number so we can talk to a live human being. I’ve had the same secure login for all these years. It’s certainly not something. The average person would ever come up with because I made it up. There’s no such existing word in the dictionary and you tell me to come and put a new password in because there’s a security Risk. What kind of security risk do you have for getting a card good Lord in fact, I just canceled my credit card number that you have so it’s over. I will not give you my new credit card number when it comes tomorrow FedEx or the next day because it’s a holiday. It’s over for me. I can’t deal with an unprofessional company. Been around for As you.
Baltimore, Maryland
Overcharged and can't get a refund
At my 1st Jacquie Lawson renewal I was offered a "bundle" price for Jacquie Lawson plus a Blue Mountain subscription. I selected the bundle option and was charged the bundle price PLUS the standard Jacquie Lawson renewal price. Now I can't get a refund or even acknowledgement that I was overcharged.
User's recommendation: Do not accept bundle offers to add other ecard apps
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Paso Robles, California
I can't contact Jackie Lawson to refund my money
I've sent Jackie Lawson 2 emails and one came back as rejected that was to the help email. I want a refund and contacted them when they said they were charging my account.
User's recommendation: Please refund my money
Phoenix, Arizona
I was charged for renewal of my prescription.When I now try to send message appears that the page is no longer available.
I have been charged for renewal, but when I try to send a card, it says the page is no longer available. I can log in and all the email addresses of people I send cards to are still there.But that is the message when I hit, send.
There is no way to contact any customer service.
There are only set questions that do not apply. Although I and my recipients enjoyed the ecards, none can be sent after the renewal.
User's recommendation: Any company which provides no useful customer service should not be in business. I would not engage with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not sign up for membership
I am being charged for a JL membership that I didn't sign up for. I haven't used your services for 2 or more years.
Please refund charges.
I am very disappointed. Arlynn Mahefkey.
Preferred solution: Full refund
Nieder-Olm, Rheinland-Pfalz
Unsuccessful attempt torenew membership
I have been trying for several days to renew my membership without success. Could you please help?
This is the third attempt to contact Jacquie Lawson and I have received no response.
This is appalling customer service.
User's recommendation: Search for another E-Card service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clearwater, Florida
She needs to address this issue!
There has been zero response to this issue, so I would say that their customer service is nonexistent!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Balham, Lambeth
Problem with sending ecards
The address book that comes up on the Jacquie Lawson site, when I'm about to send a card, is out of date. Some of the people have changed their email addresses.
I don't use this address list anyway as the only email addresses that I want are stored on my laptop. Please can you remove this feature from my screen? It is misleading and I don't need it.
Sometimes, when I'm sending a card to a person who has a similar name to someone else, the address book feature changes the name automatically. I cannot send the card if the person's name is wrong.
Buffalo, New York
Would not return $$ to my dead mother's account.
The CSR refused to return a check to my late mother's estate, would only refund to a canceled credit card, which means they kept the $$. There is no reason not to send a check. PS: they automatically renewed the account more than 30 days before the anniversary date.
User's recommendation: The cards are nice, but don't expect helpful customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have cancelled my membership, 55177**** and my bank account has been charge with £36 GBP
The company should not have charged my account without my permission. This was cancelled by me as I cannot use it.
- No pros
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cant acces cards even though the money left my bank account last monday. they are NOT responding to my please for help
My money left my bank account last Monday. After 5 days, I can't use my account.
This account claims I have no subscription! There has been no response to my emails.
- Have nice cards
- Dont answer any emails although they claim to
Preferred solution: Full refund
User's recommendation: do NOT use this company. They have No phone number to contact them
Greencastle, Pennsylvania
Card sent to wrong customer
Card e-mailed to the wrong individual. E-card sent February 15 to be delivered on February 16, 2025. Contact me at tenakar@***.com.
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