Anonymous
map-marker Elora, Ontario

Confirmation of my subscription payment.

I paid $60 for a two year subscription on January 6th., to Jacquie Lawson Cards, but received no confirmation and am not able to send cards. When I contacted customer support they actually wanted me to PAY RTO receive advice, and submit my visa number- not my idea of service. Rosemary Harvie Pissed Consumer
View full review

User's recommendation: Donโ€™t have any yet

Anonymous
map-marker Hackney, Hackney

Taking money out of the account Without my permission

Please help and Contact me. My email address is marylean@***.com You have taken money out of my account which I have not asked for Please help Mary
View full review
MJ F Rnr

Greetings are not appearing as written on the cards I choose to send

I composed a three line greeting and only the first two words appeared on the actual card when I preview it! Your company shortened my 15 Word greeting earlier this month for the first time and now again. Cant send it so cant use your services for Christmas. Help!
View full review
Pros:
  • Creative cards
Cons:
  • Reading
  • Not transcribed into actual card as i wrote it

Preferred solution: Fix the problem

User's recommendation: Fix this problem asap plz. Purchased membership under name MJ Fox earlier this year. Email address mjfoxad@***.com

Anonymous
map-marker Melbourne, Victoria

Complaint

I tried to renew my membership for Two years at the discounted rate of ยฃ36,00. Before my membership had expired, but could not find anywhere to do it. I sent a email explaining this but had no reply. My membership has now expired and I am not very happy about
View full review
Anonymous
map-marker Colchester, Essex

Cancelation

Cancelled direct debit beginning of Dec 23 I and noticed you have taken out ยฃ24 2nd Jan24.I have tried numerous times to unsebscibe to no avail . Please cancel my account and hopefully a refund of the ยฃ24 .Thank you from Mrs P Alexander .7 Campion Way Leavenheath .CO64UP
View full review
Jane R Myw

Subscription?

It is not a complaint, I just want to know if my subscription has run out. My email and password are correct.
View full review
Pros:
  • Easy to use

Preferred solution: To know if my subscription is still good or if it has run out.

Louise H Zyb

I can't stop the membership from renewing.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I can't stop the membership, no phone to call. I am very frustrated, I just can't afford it, it seems impossible to use their website to cancel, it keeps telling me yes instead of no.
View full review
Loss:
$30
Pros:
  • Cards are great
Cons:
  • Service not working properly

Preferred solution: Full refund

User's recommendation: If you can afford it and don't mind it renewing without your consent, than I would recommend it. I love the cards, just not the militance.

Anonymous
map-marker Anderson, South Carolina

I ordered the Advent Calendar as I have for years. It would not load onto my main PC. It did load onto my iPad, but I have forgotten my PW and need it to log in on the iPad.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
PThis happened several years ago and I never got any help as Im not getting any now. There is NO option to change your reset your PW if you cant remember your current one.
View full review

User's recommendation: Poor customer service-NO customer service!!โ€™

Anonymous
map-marker Kensington, Royal Kensington And Chelsea

I used to be a member. But I would like to rejoin with a different email address please.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Please will you kindly help me open a new account? My new email is cliveevansnp@***.co.uk telephone number: 07435 78* *** Many thanks CLIVE EVANS 14 Rowan road, London W6 7DU
View full review
Kamara Mul
map-marker Buckingham, Buckinghamshire

I do not want to renew my subscription of ยฃ24

I no longer need Jacquie Lawson cards - please cancel my annual subscription of ยฃ24. I was not advised of this renewal until yesterday 20th December.
View full review
Mary B Eoq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Unauthorized charge

There is a charge in my checking in 11-20-23 for $45. I have no knowledge of this. Please call me or whatever, email, text- i need to solve it! Thanks. Mary Baker 734b Everglades St Jax, Fl 32227 904-923-****
View full review
Anonymous
map-marker Brisbane, Queensland

You have deducted an UNAUTHORISED PAYMENT from my account and you need to reverse it

I have NOT authorised this payment judithanne.renshaw@***.com and I will be reporting it as a fraud
View full review
Carol A Sfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chateaumeillant, Cher

I have changed my email address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
i am a member, paid subscription 25 April 2023 using my email address valid at that time which was caroladdison@***.co.uk. on buying new ipad i had to change email address to that shown in From. i want to send a card today and i went thru all the rigours to do that and you would not accept my request. please amend your records so i can send a card today please as i am a fully paid up subscriber and have been for many years!
View full review

User's recommendation: donโ€™t try to change anything, itโ€™s a nightmare

Anonymous
map-marker Hemet, California

I would have a originally given you a five for excellence until you started with this woman talking in describing the entire card. That is so annoying.

The card is describing in detail what is happening on the card. Please stop it, we can see whats happening we dont need a continual description
View full review
Anonymous
map-marker Frankfurt, Hesse

Have rejoined but cannot use the site

Have been with Jacquie Lawson for many years , but weeks ago was unable to re join under the usual payment method . Eventually we re joined , I have acknowledgment and Transaction number- 54529**** . I am still being asked to re join and cannot enter the site. - please help !
View full review

User's recommendation: Cannot send any Christmas cards -canโ€™t even open

  • 1
  • ...
  • 5
  • 6
  • 7
  • 8
  • 9
  • ...
  • 62